Content and Digital Officer

Derby County Community Trust have an exciting opportunity for a Content and Digital Officer to join the team! This wide-ranging role will play a key role in telling the charity’s story, engaging supporters and participants and growing our digital prescence. The successful candidate will create compelling content, manage our online channels (social media, email and website) and support campaign execution. This is a hands-on creative role for someone who loves writing, digital communications and bringing ideas to life. The successful candidate will work directly alongside the Trust’s Graphic Designer, reporting to the Marketing and Communications Manager, to deliver on departmental objectives to maximise interest, drive engagement, capitalise on corporate support and ensure that the Community Trust represents Derby County Football Club to the highest standard. Key Responsibilities Content Creation • Write engaging content for blogs, case studies, newsletters, social media, and campaigns. • Edit and produce visuals and short videos using tools such as Adobe Creative Cloud. • Gather and share stories from service users, volunteers and staff • Frequent on-site activation of digital and social activity including photography at sessions and events. • Support the creation of fundraising and advocacy materials. • Work with colleagues across Derby County Football Club’s Communications department and RamsTV to support the creation of relevant and engaging content for wider football club release. Digital Channel Management • Produce and update social media content calendars, incorporating key initiatives, satisfying funding/partnership agreements and diversifying content for different platforms. • Manage day‑to‑day activity across social media platforms. • Maintain and update the website, ensuring content is accurate, accessible and up to date. • Schedule and send email campaigns. • Ensure all digital content reflects our brand, tone of voice and values. Engagement & Community Building • Monitor and respond to comments, messages, and enquiries across digital channels. • Work with fundraising and services teams to amplify their work online. Campaign Support • Create content for events, fundraising and service campaigns. • Work with the Marketing & Communications Manager to deliver multi‑channel campaign marketing plans. • Help coordinate digital elements of events such as livestreams. Analytics & Reporting • Track performance across social media, email and website channels. • Produce simple reports and insights to help improve content and engagement. • Stay up to date with digital trends and recommend new ideas. General Responsibilities • Uphold the charity’s values and commitment to inclusion, accessibility and safeguarding. • Responsible for verifying photo consent and ensuring data GDPR compliance. • Represent the charity professionally at events and meetings. Person Specification Essential Skills & Experience • Demonstrable experience within a business or charity marketing and/or communications role (no minimum experience requested but ability to show past portfolio pieces will be expected at interview stage). • Strong communication and storytelling skills, with the ability to adapt tone for different audiences. • Experience managing social media channels. • Basic video editing and photography skills. • Experience updating websites (e.g., WordPress, Wix, Squarespace). • Understanding of digital best practice, including accessibility and inclusive language. • Ability to analyse digital performance and interpret basic data. • Strong organisational skills and ability to manage multiple deadlines. • A collaborative, proactive approach and willingness to learn. • Understanding of safeguarding and data protection in a digital context. • A clean UK driving licence with access to your own vehicle. Desirable Skills & Experience • A degree in marketing, journalism or equivalent. • Demonstrable experience within a football, sport, charity or non-profit setting. • Knowledge of email marketing tools (e.g Brevo, Mailchimp). • Past experience of using online paid advertising. Equality, Diversity and Inclusion Derby County Community Trust believe our workforce should be as diverse as the communities we serve. We are committed to encouraging equality, diversity & inclusion throughout our workforce, and eliminating unlawful discrimination. Safeguarding Derby County Community Trust have a responsibility to promote the welfare of all children, young people, and adults at risk to keep them safe and is committed to working in a way that protects them. The Trust expects all staff and volunteers to share this commitment. As part of the Trust’s commitment to providing a safe environment for children and young people, applicants should be aware that they will be required to apply for an Enhanced Disclosure and Barring Service (DBS) Criminal Record Check (CRC) as part of the recruitment process. Derby County Community Trust’s Job Applicant Privacy Policy can be found at https://www.derbycountycommunitytrust.com/about/careers. For an informal discussion about the role please contact Katherine Wragg, Marketing and Communications Manager (katherine.wragg@dcct.co.uk). To apply please complete the Derby County Community Trust Application Form which can be downloaded from https://www.derbycountycommunitytrust.com/about/careers and return, along with a completed Equality & Diversity Monitoring Form, to recruitment@dcct.co.uk.