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Zola is a specialist BAME refuge. This means there are specialist staff members who can support women’s language and cultural needs.
The team consists of refuge support workers who between them can speak Hindi, Punjabi, Urdu, and English.
Zola has nine self-contained flats, which can house nine families.
At Zola, the team support women with issues such as safety, housing, benefits, immigration, finances, children, and health. Women are also supported to apply for housing and offered support when leaving the refuge to move into their own home.
The team is available for face-to-face appointments and telephone support. There is also an emergency on-call worker available 24 hours a day, seven days a week.
