Duty Manager

At Freedom Leisure we can offer a friendly working environment that brings lots of variety every day. If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues. In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times. If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to ‘move up the ladder’ and that’s absolutely fine with us. What is really important is that you are happy in your work. At Freedom Leisure we welcome our diverse local community to our centres every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Freedom Leisure, You Matter! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. We aim to be the employer of choice within our industry and we strive for this every day. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. Hours: 37 hours per week, Monday – Sunday (Rota basis) Requirements: RLSS National Pool Lifeguard Qualification To actively manage and develop and motivate a team of operational staff To be responsible for the day to day duty management and running of the Leisure Centre to the highest standard To contribute to and understand the business and budgetary performance of the centre To be a proactive member of the leisure centre team A passion for the industry demonstrated through continuous professional development Experience of problem solving, customer service and staff management Experience working in a Duty Management or similar role To be able to work flexibly with a level of autonomy and decision making confidence Able to think on your feet and respond to variable demands